Frequently Asked Questions
Find answers to the most common questions about Gallery Viewer.
General Questions
What is Gallery Viewer?
Gallery Viewer is a comprehensive platform for creating, managing, and sharing photo galleries and events. It's perfect for weddings, parties, corporate events, and any occasion where you want to collect and share photos.
Is Gallery Viewer free to use?
Gallery Viewer offers both free and premium plans. The free plan includes basic features with limited storage, while premium plans offer unlimited storage, advanced features, and priority support.
What file formats are supported?
We support all common image formats including JPEG, PNG, GIF, and WebP. For optimal performance, we recommend JPEG format for photos.
Account and Billing
How do I upgrade my subscription?
You can upgrade your subscription at any time from your account settings. Navigate to the "Subscription" section and choose your preferred plan.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. Your account will remain active until the end of your billing period.
Do you offer refunds?
We offer a 30-day money-back guarantee for all new subscriptions. Contact our support team for refund requests.
Technical Questions
What are the upload limits?
Upload limits depend on your subscription plan:
- Free Plan: 100MB per file, 1GB total storage
- Basic Plan: 500MB per file, 50GB total storage
- Premium Plan: 1GB per file, unlimited storage
Can I bulk upload photos?
Yes, all plans support bulk photo uploads. You can select multiple files or drag entire folders into the upload area.
Is my data secure?
Yes, we take security seriously. All data is encrypted in transit and at rest, and we regularly backup all content to prevent data loss.
Features and Usage
Can I customize invitation templates?
Yes, our invitation builder allows you to customize templates with your own text, images, colors, and styling.
Can multiple people upload to the same gallery?
Yes, you can allow other users to contribute photos to your galleries by sending them contributor invitations.
How do I make my galleries private?
When creating or editing a gallery, you can set the privacy level to "Private" or "Invitation Only" to control access.